🔒 Privacy Policy – Cappadocia Balloon Ticket
Effective Date: January 5, 2026
Operating Companies
US Operations:
US Office
Xfergo LLC
📍 30 N Gould St, STE R, Sheridan, WY 82801, USA
📞 Support Phone: +1 216 552 238 88
✉️ Email: info@cappadociaballoonticket.com
🆔 EIN: 36-5141789
1. Introduction
Cappadocia Balloon Ticket ("we", "our", "us"), operated by Turizm Ltd. Şti. (Turkey) and Xfergo LLC (USA), is committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with EU GDPR (General Data Protection Regulation), Turkish KVKK (Law on the Protection of Personal Data No. 6698), and applicable US data protection laws.
By using our website, services, or making a booking, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following categories of personal information:
- Identity Information: Name, surname, passport details (for balloon flight bookings and insurance requirements).
- Contact Information: Phone number, email address, hotel details, pickup location, billing address.
- Payment Information: Credit/debit card details, transaction records (processed securely via third-party providers like Stripe, PayPal, or local banks).
- Travel & Health Information: Hotel accommodation details, special requests, health conditions relevant to hot air balloon flights (e.g., pregnancy, mobility issues, heart conditions).
- Technical Data: IP address, browser type, cookies, and website usage data.
3. How We Use Your Information
Your personal information is used for:
- Processing hot air balloon flight bookings and reservations.
- Coordinating pickup times and locations with your hotel.
- Providing customer support and responding to inquiries.
- Managing payments and invoicing (processed through both Turkish and US entities).
- Sending booking confirmations, flight certificates, and itinerary details.
- Ensuring flight safety by collecting necessary health information.
- Improving our website and services.
- Complying with legal obligations (tax, accounting, aviation regulations, insurance requirements in Turkey and the USA).
4. Sharing of Information
We may share your information only in the following cases:
- With balloon flight operators to complete your reservation and ensure safe flight operations.
- With hotels and transfer providers to coordinate pickup services.
- With payment service providers (e.g., Stripe, PayPal, local banks) to process secure transactions.
- With insurance providers when required for flight coverage.
- Between our Turkish and US entities for booking processing, payment handling, and customer service.
- With official authorities when required by law or aviation regulations in Turkey or the USA.
We do not sell or rent your personal data to third parties.
5. International Data Transfers
When you book through our website, your data may be processed by both our Turkish entity ( Turizm Ltd. Şti.) and our US entity (Xfergo LLC). We ensure appropriate safeguards are in place for international data transfers in compliance with GDPR and applicable data protection laws.
6. Data Retention
We retain personal information only as long as necessary:
- Booking data: Kept for up to 5 years (legal, accounting & insurance compliance in Turkey and USA).
- Marketing consent data: Until you withdraw consent.
- Website technical logs: Typically stored for up to 12 months.
7. Data Security
We implement industry-standard security measures to protect your information, including encryption (SSL), secure payment gateways, and restricted data access within our organization across both Turkish and US operations.
8. Your Rights (GDPR, KVKK & US Data Protection Laws)
As a data subject, you have the right to:
- Access your personal data.
- Request correction or deletion.
- Withdraw consent at any time.
- Object to the processing of your data.
- Request a copy of your stored personal data.
- Lodge a complaint with supervisory authorities.
For data requests, please contact us at:
📧 Email: info@cappadociaballoonticket.com
9. Cookies Policy
Our website uses cookies to improve user experience, analyze traffic, and personalize content. You can disable cookies in your browser settings, but some site features may not function properly.
10. Contact Information
If you have any questions regarding this Privacy Policy or how we handle your data, please contact us:
USA Office:
📍 Address: 30 N Gould St, STE R, Sheridan, WY 82801, USA
📧 Email: info@cappadociaballoonticket.com
🌐 Website: www.cappadociaballoonticket.com
