Privacy Policy

Q: 1. What information do you collect from me?

Short Answer: Name, contact info, payment details, hotel location, and health data if needed. We collect personal identification (name, passport number for insurance), contact details (email, phone, hotel address for pickup), payment information (processed securely via Stripe/PayPal, never stored by us), travel preferences (flight date, number of passengers, special requests), health information only when relevant to flight safety (pregnancy, heart conditions, mobility issues), and website data (IP address, browser type, cookies for improving user experience).

Q: 2. How do you use my personal information?

Short Answer: To process bookings, coordinate pickups, and provide customer support. Your information is used to confirm and process your balloon flight reservation, coordinate hotel pickup times and locations with transfer services, send booking confirmations, flight certificates, and itinerary updates, process secure payments and generate invoices, provide customer support and respond to inquiries, ensure flight safety by reviewing health information, improve our website and services based on usage data, and comply with Turkish and US legal, tax, and aviation regulations.

Q: 3. Who has access to my personal data?

Short Answer: Only authorized staff, flight operators, hotels, and payment processors. Access is strictly limited to our authorized booking and customer service staff, licensed balloon flight operators to execute your reservation safely, hotels and transfer companies for pickup coordination, payment processors (Stripe, PayPal, banks) to handle transactions securely, insurance providers when required for flight coverage, and government authorities only when legally required by aviation or tax regulations. All third parties are contractually obligated to protect your data.

Q: 4. Is my payment information secure?

Short Answer: Yes, we use encrypted, PCI-compliant payment processors—we never store card data. All payment transactions use 256-bit SSL encryption for secure data transmission, PCI-DSS Level 1 compliant processors (Stripe, PayPal) handle all card data, credit card numbers are never stored on our servers or databases, 3D Secure authentication adds extra protection for card payments, payment processing meets both EU and US security standards, and transaction records contain only confirmation numbers, never full card details.

Q: 5. Do you sell my information to third parties?

Short Answer: Absolutely not—we never sell, rent, or trade your personal data. We do not sell your personal information to marketing companies, do not rent customer lists to third-party advertisers, do not trade data with other tourism businesses, do not share information with data brokers or analytics firms beyond standard website analytics, and only share essential booking details with service providers (balloon operators, hotels) necessary to deliver your experience. Your privacy is completely protected and never monetized.

Q: 6. How long do you keep my data?

Short Answer: 5 years for bookings (legal requirement); marketing data until you opt out. Booking and financial records are retained for 5 years as required by Turkish tax law and US accounting regulations, insurance documentation kept for 5 years for liability coverage requirements, marketing consent and newsletter data stored until you unsubscribe or request deletion, website cookies and analytics logs kept for 12 months maximum, and payment transaction records retained per financial compliance rules but without full card numbers. After retention periods, data is securely deleted.

Q: 7. Can I request deletion of my personal data?

Short Answer: Yes, except data required for legal, tax, or insurance compliance. You can request deletion of your personal information at any time by contacting info@cappadociaballoonticket.com . We will delete marketing data immediately upon request, remove non-essential personal details within 30 days, but must retain booking and financial records for 5 years per Turkish and US legal requirements, and preserve data needed for insurance claims or legal disputes. We'll confirm deletion and explain any legally required retention.

Q: 8. How is data transferred between your Turkish and US companies?

Short Answer: Securely, with GDPR-compliant safeguards and encryption. Data transfers between EMK Seyahat Acentası (Turkey) and Xfergo LLC (USA) use encrypted channels meeting GDPR Article 46 requirements, Standard Contractual Clauses (SCCs) approved by EU Commission govern international transfers, both entities follow equivalent data protection standards, transfers only include information necessary for booking processing and payment, and customers can request details about international data flows. Your data protection rights apply regardless of where data is processed.

Q: 9. What are my privacy rights under GDPR and KVKK?

Short Answer: Access, correct, delete, and control your data—plus withdraw consent anytime. You have the right to access all personal data we hold about you, correct inaccurate or outdated information, request deletion (right to be forgotten) subject to legal requirements, restrict or object to certain data processing activities, withdraw marketing consent at any time, receive portable copies of your data in common formats, lodge complaints with Turkish Data Protection Authority (KVKK) or EU supervisory authorities (GDPR), and be informed if any data breach affects your information. Exercise rights by contacting us.

Q: 10. How do I contact you about privacy or data concerns?

Short Answer: Email info@cappadociaballoonticket.com or call +90 552 238 88 70 For privacy questions, data access requests, deletion requests, or concerns, email info@cappadociaballoonticket.com (response within 24-48 hours), call +90 533 660 4317 (Turkey office, English and Turkish spoken), write to Turkey address: Orta Mah. Vatan Cad. Avanos Belediyesi No: 2 İç Kapı No: 114, Avanos/Nevşehir, Turkey, or US address: 30 N Gould St, STE R, Sheridan, WY 82801, USA. Include your booking reference for faster processing.

🔒 Privacy Policy – Cappadocia Balloon Ticket

Effective Date: January 5, 2026

Operating Companies

Primary Operator (Turkey):

EMK Travel Agency Tourism Ltd. Co.

Trade Registration Number: AVANOS-1725

Mersis No: 0334125172300001

Tax Office: Avanos V.D. No: 334 125 17 23

Registered Address: Orta Mah. Vatan (Camii-Kebir) Cad. Avanos Municipality No: 2 Inner Door No: 114, Avanos / Nevşehir, Türkiye

US Operations:

US Office

Xfergo LLC

📍 30 N Gould St, STE R, Sheridan, WY 82801, USA

📞 Support Phone: +1 216 552 238 88

✉️ Email: info@cappadociaballoonticket.com

🆔 EIN: 36-5141789

1. Introduction

Cappadocia Balloon Ticket ("we", "our", "us"), operated by EMK Seyahat Acentası Turizm Ltd. Şti. (Turkey) and Xfergo LLC (USA), is committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with EU GDPR (General Data Protection Regulation), Turkish KVKK (Law on the Protection of Personal Data No. 6698), and applicable US data protection laws.

By using our website, services, or making a booking, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following categories of personal information:

Identity Information: Name, surname, passport details (for balloon flight bookings and insurance requirements).
Contact Information: Phone number, email address, hotel details, pickup location, billing address.
Payment Information: Credit/debit card details, transaction records (processed securely via third-party providers like Stripe, PayPal, or local banks).
Travel & Health Information: Hotel accommodation details, special requests, health conditions relevant to hot air balloon flights (e.g., pregnancy, mobility issues, heart conditions).
Technical Data: IP address, browser type, cookies, and website usage data.

3. How We Use Your Information

Your personal information is used for:

Processing hot air balloon flight bookings and reservations.
Coordinating pickup times and locations with your hotel.
Providing customer support and responding to inquiries.
Managing payments and invoicing (processed through both Turkish and US entities).
Sending booking confirmations, flight certificates, and itinerary details.
Ensuring flight safety by collecting necessary health information.
Improving our website and services.
Complying with legal obligations (tax, accounting, aviation regulations, insurance requirements in Turkey and the USA).

4. Sharing of Information

We may share your information only in the following cases:

With balloon flight operators to complete your reservation and ensure safe flight operations.
With hotels and transfer providers to coordinate pickup services.
With payment service providers (e.g., Stripe, PayPal, local banks) to process secure transactions.
With insurance providers when required for flight coverage.
Between our Turkish and US entities for booking processing, payment handling, and customer service.
With official authorities when required by law or aviation regulations in Turkey or the USA.

We do not sell or rent your personal data to third parties.

5. International Data Transfers

When you book through our website, your data may be processed by both our Turkish entity (EMK Seyahat Acentası Turizm Ltd. Şti.) and our US entity (Xfergo LLC). We ensure appropriate safeguards are in place for international data transfers in compliance with GDPR and applicable data protection laws.

6. Data Retention

We retain personal information only as long as necessary:

Booking data: Kept for up to 5 years (legal, accounting & insurance compliance in Turkey and USA).
Marketing consent data: Until you withdraw consent.
Website technical logs: Typically stored for up to 12 months.

7. Data Security

We implement industry-standard security measures to protect your information, including encryption (SSL), secure payment gateways, and restricted data access within our organization across both Turkish and US operations.

8. Your Rights (GDPR, KVKK & US Data Protection Laws)

As a data subject, you have the right to:

Access your personal data.
Request correction or deletion.
Withdraw consent at any time.
Object to the processing of your data.
Request a copy of your stored personal data.
Lodge a complaint with supervisory authorities.

For data requests, please contact us at:

📧 Email: info@cappadociaballoonticket.com

📞 Phone: +90 552 238 8870

9. Cookies Policy

Our website uses cookies to improve user experience, analyze traffic, and personalize content. You can disable cookies in your browser settings, but some site features may not function properly.

10. Contact Information

If you have any questions regarding this Privacy Policy or how we handle your data, please contact us:

Turkey Office:

📍 Address: Orta Mah. Vatan (Camii-Kebir) Cad. Avanos Municipality No: 2 Inner Door No: 114, Avanos / Nevşehir, Türkiye

📧 Email: info@cappadociaballoonticket.com

📞 Phone: +90 552 238 8870

USA Office:

📍 Address: 30 N Gould St, STE R, Sheridan, WY 82801, USA

📧 Email: info@cappadociaballoonticket.com

🌐 Website: www.cappadociaballoonticket.com

Last Updated: January 5, 2026

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Frequently Asked Questions

Short Answer: Name, contact info, payment details, hotel location, and health data if needed.

We collect personal identification (name, passport number for insurance), contact details (email, phone, hotel address for pickup), payment information (processed securely via Stripe/PayPal, never stored by us), travel preferences (flight date, number of passengers, special requests), health information only when relevant to flight safety (pregnancy, heart conditions, mobility issues), and website data (IP address, browser type, cookies for improving user experience).

Short Answer: Only authorized staff, flight operators, hotels, and payment processors.

Access is strictly limited to our authorized booking and customer service staff, licensed balloon flight operators to execute your reservation safely, hotels and transfer companies for pickup coordination, payment processors (Stripe, PayPal, banks) to handle transactions securely, insurance providers when required for flight coverage, and government authorities only when legally required by aviation or tax regulations. All third parties are contractually obligated to protect your data.

Short Answer: Absolutely not—we never sell, rent, or trade your personal data.

We do not sell your personal information to marketing companies, do not rent customer lists to third-party advertisers, do not trade data with other tourism businesses, do not share information with data brokers or analytics firms beyond standard website analytics, and only share essential booking details with service providers (balloon operators, hotels) necessary to deliver your experience. Your privacy is completely protected and never monetized.

Short Answer: Yes, except data required for legal, tax, or insurance compliance.

You can request deletion of your personal information at any time by contacting info@cappadociaballoonticket.com. We will delete marketing data immediately upon request, remove non-essential personal details within 30 days, but must retain booking and financial records for 5 years per Turkish and US legal requirements, and preserve data needed for insurance claims or legal disputes. We'll confirm deletion and explain any legally required retention.

Short Answer: Access, correct, delete, and control your data—plus withdraw consent anytime.

You have the right to access all personal data we hold about you, correct inaccurate or outdated information, request deletion (right to be forgotten) subject to legal requirements, restrict or object to certain data processing activities, withdraw marketing consent at any time, receive portable copies of your data in common formats, lodge complaints with Turkish Data Protection Authority (KVKK) or EU supervisory authorities (GDPR), and be informed if any data breach affects your information. Exercise rights by contacting us.

Short Answer: To process bookings, coordinate pickups, and provide customer support.

Your information is used to confirm and process your balloon flight reservation, coordinate hotel pickup times and locations with transfer services, send booking confirmations, flight certificates, and itinerary updates, process secure payments and generate invoices, provide customer support and respond to inquiries, ensure flight safety by reviewing health information, improve our website and services based on usage data, and comply with Turkish and US legal, tax, and aviation regulations.

Short Answer: Yes, we use encrypted, PCI-compliant payment processors—we never store card data.

All payment transactions use 256-bit SSL encryption for secure data transmission, PCI-DSS Level 1 compliant processors (Stripe, PayPal) handle all card data, credit card numbers are never stored on our servers or databases, 3D Secure authentication adds extra protection for card payments, payment processing meets both EU and US security standards, and transaction records contain only confirmation numbers, never full card details.

Short Answer: 5 years for bookings (legal requirement); marketing data until you opt out.

Booking and financial records are retained for 5 years as required by Turkish tax law and US accounting regulations, insurance documentation kept for 5 years for liability coverage requirements, marketing consent and newsletter data stored until you unsubscribe or request deletion, website cookies and analytics logs kept for 12 months maximum, and payment transaction records retained per financial compliance rules but without full card numbers. After retention periods, data is securely deleted.

Short Answer: Securely, with GDPR-compliant safeguards and encryption.

Data transfers between EMK Seyahat Acentası (Turkey) and Xfergo LLC (USA) use encrypted channels meeting GDPR Article 46 requirements, Standard Contractual Clauses (SCCs) approved by EU Commission govern international transfers, both entities follow equivalent data protection standards, transfers only include information necessary for booking processing and payment, and customers can request details about international data flows. Your data protection rights apply regardless of where data is processed.

Short Answer: Email info@cappadociaballoonticket.com or call +90 552 238 88 70

For privacy questions, data access requests, deletion requests, or concerns, email info@cappadociaballoonticket.com (response within 24-48 hours), call +90 533 660 4317 (Turkey office, English and Turkish spoken), write to Turkey address: Orta Mah. Vatan Cad. Avanos Belediyesi No: 2 İç Kapı No: 114, Avanos/Nevşehir, Turkey, or US address: 30 N Gould St, STE R, Sheridan, WY 82801, USA. Include your booking reference for faster processing.