Terms of Use – Cappadocia Balloon Ticket
Last Updated: January 5, 2026
Welcome to Cappadocia Balloon Ticket. By accessing and using our website (www.cappadociaballoonticket.com) or booking our services, you agree to comply with and be bound by these Terms of Use. If you do not agree with these terms, please do not use our website or services.
1. Company Information
US Operations (Website Operator & Payment Processor)
Xfergo LLC
- Office Address: 30 N Gould St, STE R, Sheridan, WY 82801, USA
- Support Phone: +1 216 552 238 88
- Employer Identification Number (EIN): 36-5141789
Xfergo LLC operates and manages the website www.cappadociaballoonticket.com and is responsible for online sales management and secure payment processing on behalf of Cappadocia Balloon Ticket.
2. Acceptance of Terms
By accessing our website, making a reservation, or using our services, you agree to:
- Be legally bound by these Terms of Use
- Comply with all applicable local and international laws and regulations
- Provide accurate, complete, and truthful information during the booking process
3. Services Provided
Cappadocia Balloon Ticket provides the following services:
- Hot Air Balloon Flight Bookings (Standard, Deluxe, and Private Flights)
- Hotel Pickup & Drop-off Services
- Flight Certificates & Champagne Celebration
- Photography Services (optional add-ons)
- Travel Insurance Assistance (recommended but not included)
All services are subject to availability, weather conditions, and operational safety requirements set by the Turkish Civil Aviation Authority (SHGM).
4. Booking & Payment Policy
- Reservations can be made via website, email, WhatsApp, or phone.
- Full payment is required to confirm a booking.
- Accepted payment methods: Credit card (Visa, Mastercard, American Express), bank transfer, Stripe, PayPal, and other secure online payment methods.
- Prices are displayed in USD, EUR, or TRY. Bank fees or currency conversion charges may apply.
- Payment processing may be handled by Travel Agency Tourism Ltd. Co. or Xfergo LLC, depending on the customer’s location and payment method.
5. Cancellation & Refund Policy
Cancellations must be submitted in writing via email or WhatsApp.
Customer Cancellation Policy
- 24 hours or more before flight time: Full refund (100%)
- Less than 24 hours before flight time: Non-refundable
- No-show: Non-refundable
Weather-Related Cancellations
If a flight is canceled by the balloon operator due to unsafe weather conditions or safety concerns:
- Option 1: Full refund (100%)
- Option 2: Free rescheduling to any available date
Force Majeure
In cases of natural disasters, government restrictions, aviation authority decisions, or other force majeure events, a full refund or rescheduling will be offered.
6. Guest Responsibilities
Guests must:
- Provide accurate booking details (names, ages, hotel information, contact details)
- Be ready at the hotel reception at the confirmed pickup time (typically between 04:30 – 05:30 AM)
- Carry valid travel documents (passport, visa if required)
- Inform us in advance of any health conditions that may affect flight safety, including:
- Pregnancy
- Recent surgeries
- Heart conditions
- Severe mobility issues
- Note that children under 6 years old are not permitted on balloon flights
- Follow all safety instructions provided by the pilot and ground crew
7. Liability & Disclaimer
- Cappadocia Balloon Ticket, Travel Agency Tourism Ltd. Co., and Xfergo LLC are not responsible for delays or cancellations caused by force majeure events.
- Hot air balloon flights involve inherent risks. Guests acknowledge and accept these risks and are strongly encouraged to obtain personal travel insurance.
- We work exclusively with licensed and certified balloon operators compliant with Turkish Civil Aviation Authority regulations.
- Liability is limited to the total cost of the booked service.
- We are not responsible for personal injury, loss of personal belongings, or indirect damages during the balloon flight.
8. Health & Safety Requirements
Hot air balloon flights may not be suitable for:
- Pregnant women
- Children under 6 years old
- Individuals with serious heart conditions
- Individuals who have undergone recent surgery
- Persons with severe mobility limitations
The balloon operator reserves the right to refuse participation if safety concerns arise. No refund will be issued if health conditions were not disclosed at the time of booking.
9. Intellectual Property
All website content, including text, logos, images, videos, designs, and trademarks, is the property of Cappadocia Balloon Ticket and its partner companies.
Unauthorized reproduction, distribution, or commercial use is strictly prohibited.
Customer photos and videos may be used for marketing purposes unless the customer explicitly opts out.
10. Privacy & Data Protection
- Personal data is collected solely for booking processing, service delivery, and legal compliance.
- Cappadocia Balloon Ticket complies with EU GDPR, Turkish KVKK, and applicable US data protection laws.
- Data is shared only with essential service providers (balloon operators, hotels, payment processors).
For full details, please review our Privacy Policy at:
🌐 www.cappadociaballoonticket.com/privacy-policy
11. Governing Law & Jurisdiction
- These Terms of Use are governed by the laws of Turkey for services provided within Turkey.
- For US-based customers, certain payment and contractual matters may be governed by the laws of Wyoming, USA.
12. Modifications to Terms
Cappadocia Balloon Ticket reserves the right to update or modify these Terms of Use at any time.
Changes will be published on the website with an updated “Last Updated” date. Continued use of our services constitutes acceptance of the revised terms.
13. Contact Information
US Office
Xfergo LLC
📍 30 N Gould St, STE R, Sheridan, WY 82801, USA
📞 Support Phone: +1 216 552 238 88
✉️ Email: info@cappadociaballoonticket.com
🆔 EIN: 36-5141789
