Terms of Use

Q: 1. What happens if I need to cancel my balloon flight?

Short Answer: Full refund if canceled 24+ hours before; no refund within 24 hours. If you cancel 24 or more hours before your scheduled flight time, you receive a 100% full refund processed within 5-7 business days. Cancellations made less than 24 hours before the flight are non-refundable. No-shows or failure to be ready at pickup time result in no refund. All cancellations must be submitted in writing via email to info@cappadociaballoonticket.com or WhatsApp to +90 552 238 88 70.

Q: 2. What if my flight is canceled due to bad weather?

Short Answer: You get a full refund or free rescheduling—completely your choice. Weather cancellations are determined by the Turkish Civil Aviation Authority and licensed balloon operators for your safety. If your flight is canceled due to unsafe weather conditions (high winds, rain, poor visibility, storms), you receive two guaranteed options: 100% full refund with no deductions processed within 5-7 business days, or complimentary rescheduling to any available date with no additional charges. The decision is entirely yours.

Q: 3. What payment methods do you accept?

Short Answer: Credit cards, PayPal, Stripe, and bank transfers—all secure and encrypted. We accept all major credit cards including Visa, Mastercard, and American Express, PayPal for international convenience and buyer protection, Stripe secure checkout with 3D authentication, direct bank transfers (wire/EFT) in USD, EUR, or TRY, and all transactions are protected by 256-bit SSL encryption and PCI-DSS compliance. Payment processing is handled by our Turkish entity (EMK Seyahat Acentası) or US entity (Xfergo LLC) depending on your currency preference.

Q: 4. Who cannot participate in hot air balloon flights?

Short Answer: Pregnant women, children under 6, and those with serious health conditions. Hot air balloon flights are not suitable for pregnant women at any stage of pregnancy, children under 6 years old due to basket height and safety concerns, individuals with serious heart conditions or recent cardiac events, people who have had major surgery within the past 3 months, those with severe mobility issues who cannot stand for 60-90 minutes, and anyone under the influence of alcohol or drugs. The balloon operator reserves the right to refuse service for safety reasons.

Q: 5. Do I need travel insurance for my balloon flight?

Short Answer: Not required but highly recommended for comprehensive coverage. Travel insurance is not mandatory but strongly recommended to cover unexpected situations including trip cancellations due to personal emergencies or illness, medical expenses if injuries occur during the flight (our liability is limited), lost or delayed luggage affecting your trip, flight delays causing you to miss your balloon reservation, and evacuation costs in case of serious medical emergencies. Insurance provides peace of mind beyond our standard cancellation policy.

Q: 6. What time do I need to be ready for pickup?

Short Answer: Typically 4:30-5:30 AM at your hotel reception—exact time confirmed after booking. Hot air balloon flights launch at sunrise for optimal weather conditions. Your exact pickup time depends on your hotel location in Cappadocia (typically between 4:30-5:30 AM), the season and sunrise time, and flight schedule for that day. We send confirmation with your exact pickup time 24 hours before your flight via email and WhatsApp. You must be ready at your hotel reception at the specified time—late arrivals may result in missed flights with no refund.

Q: 7. Are your balloon operators licensed and safe?

Short Answer: Yes, all operators are certified by Turkish Civil Aviation Authority with perfect safety records. We partner exclusively with balloon companies holding valid licenses from the Turkish Civil Aviation Authority (SHGM), maintaining perfect safety records with regular inspections, employing experienced commercial balloon pilots with thousands of flight hours, using modern balloon equipment serviced according to manufacturer specifications, following strict weather monitoring protocols and safety procedures, and carrying comprehensive liability insurance for all passengers. Your safety is our absolute priority.

Q: 8. Can I reschedule my flight after booking?

Short Answer: Yes, free rescheduling available if requested 24+ hours before your flight. Rescheduling requests made 24 or more hours before your original flight time are processed free of charge subject to availability on your preferred new date. Contact us via email or WhatsApp with your booking reference and new preferred date. Rescheduling requests less than 24 hours before the flight are treated as cancellations (non-refundable), then you would need to make a new booking. Weather-related cancellations by the operator always include free rescheduling regardless of timing.

Q: 9. What's included in the balloon flight price?

Short Answer: Flight, hotel pickup/drop-off, light breakfast, champagne celebration, and certificate. Your balloon flight package includes approximately 60-minute Standard or 90-minute Deluxe hot air balloon flight over Cappadocia, round-trip hotel pickup and drop-off service throughout Cappadocia region, light breakfast before the flight at launch site, champagne celebration and snacks after landing, personalized flight certificate signed by your pilot, and full insurance coverage during the flight. Optional photography packages and private flights available at additional cost.

Q: 10. How do I contact you if I have questions or issues?

Short Answer: Email info@cappadociaballoonticket.com or WhatsApp/call +90 552 238 88 70. For booking questions, cancellations, rescheduling, or any concerns, contact us via email at info@cappadociaballoonticket.com (response within 12-24 hours), WhatsApp at +90 552 238 88 70 (fastest for urgent matters, English and Turkish), phone call at +90 552 238 88 70 (daily 8:00 AM - 10:00 PM Turkey time), or mail to Orta Mah. Vatan Cad. Avanos Belediyesi No: 2 İç Kapı No: 114, Avanos/Nevşehir, Turkey. Include your booking reference for faster assistance.

Terms of Use – Cappadocia Balloon Ticket

Last Updated: January 5, 2026

Welcome to Cappadocia Balloon Ticket. By accessing and using our website (www.cappadociaballoonticket.com) or booking our services, you agree to comply with and be bound by these Terms of Use. If you do not agree with these terms, please do not use our website or services.

1. Company Information

Turkey Operations (Service Provider)

Cappadocia Balloon Ticket operates under EMK Travel Agency Tourism Ltd. Co., a licensed and registered travel agency in Turkey.

Licensed by: TÜRSAB (Association of Turkish Travel Agencies)
TÜRSAB License Number: 18349
Registered Address:
Orta Mah. Vatan (Camii-Kebir) Cad.
Avanos Municipality No: 2
Inner Door No: 114
Avanos / Nevşehir, Turkey
Trade Registry Number: AVANOS-1725
MERSIS Number: 0334125172300001
Tax Office & Number: Avanos V.D. – 334 125 17 23

US Operations (Website Operator & Payment Processor)

Xfergo LLC

Office Address: 30 N Gould St, STE R, Sheridan, WY 82801, USA
Support Phone: +1 216 552 238 88
Employer Identification Number (EIN): 36-5141789

Xfergo LLC operates and manages the website www.cappadociaballoonticket.com and is responsible for online sales management and secure payment processing on behalf of Cappadocia Balloon Ticket.

2. Acceptance of Terms

By accessing our website, making a reservation, or using our services, you agree to:

Be legally bound by these Terms of Use
Comply with all applicable local and international laws and regulations
Provide accurate, complete, and truthful information during the booking process

3. Services Provided

Cappadocia Balloon Ticket provides the following services:

Hot Air Balloon Flight Bookings (Standard, Deluxe, and Private Flights)
Hotel Pickup & Drop-off Services
Flight Certificates & Champagne Celebration
Photography Services (optional add-ons)
Travel Insurance Assistance (recommended but not included)

All services are subject to availability, weather conditions, and operational safety requirements set by the Turkish Civil Aviation Authority (SHGM).

4. Booking & Payment Policy

Reservations can be made via website, email, WhatsApp, or phone.
Full payment is required to confirm a booking.
Accepted payment methods: Credit card (Visa, Mastercard, American Express), bank transfer, Stripe, PayPal, and other secure online payment methods.
Prices are displayed in USD, EUR, or TRY. Bank fees or currency conversion charges may apply.
Payment processing may be handled by EMK Travel Agency Tourism Ltd. Co. or Xfergo LLC, depending on the customer’s location and payment method.

5. Cancellation & Refund Policy

Cancellations must be submitted in writing via email or WhatsApp.

Customer Cancellation Policy

24 hours or more before flight time: Full refund (100%)
Less than 24 hours before flight time: Non-refundable
No-show: Non-refundable

Weather-Related Cancellations

If a flight is canceled by the balloon operator due to unsafe weather conditions or safety concerns:

Option 1: Full refund (100%)
Option 2: Free rescheduling to any available date

Force Majeure

In cases of natural disasters, government restrictions, aviation authority decisions, or other force majeure events, a full refund or rescheduling will be offered.

6. Guest Responsibilities

Guests must:

Provide accurate booking details (names, ages, hotel information, contact details)
Be ready at the hotel reception at the confirmed pickup time (typically between 04:30 – 05:30 AM)
Carry valid travel documents (passport, visa if required)
Inform us in advance of any health conditions that may affect flight safety, including:
Pregnancy
Recent surgeries
Heart conditions
Severe mobility issues
Note that children under 6 years old are not permitted on balloon flights
Follow all safety instructions provided by the pilot and ground crew

7. Liability & Disclaimer

Cappadocia Balloon Ticket, EMK Travel Agency Tourism Ltd. Co., and Xfergo LLC are not responsible for delays or cancellations caused by force majeure events.
Hot air balloon flights involve inherent risks. Guests acknowledge and accept these risks and are strongly encouraged to obtain personal travel insurance.
We work exclusively with licensed and certified balloon operators compliant with Turkish Civil Aviation Authority regulations.
Liability is limited to the total cost of the booked service.
We are not responsible for personal injury, loss of personal belongings, or indirect damages during the balloon flight.

8. Health & Safety Requirements

Hot air balloon flights may not be suitable for:

Pregnant women
Children under 6 years old
Individuals with serious heart conditions
Individuals who have undergone recent surgery
Persons with severe mobility limitations

The balloon operator reserves the right to refuse participation if safety concerns arise. No refund will be issued if health conditions were not disclosed at the time of booking.

9. Intellectual Property

All website content, including text, logos, images, videos, designs, and trademarks, is the property of Cappadocia Balloon Ticket and its partner companies.

Unauthorized reproduction, distribution, or commercial use is strictly prohibited.

Customer photos and videos may be used for marketing purposes unless the customer explicitly opts out.

10. Privacy & Data Protection

Personal data is collected solely for booking processing, service delivery, and legal compliance.
Cappadocia Balloon Ticket complies with EU GDPR, Turkish KVKK, and applicable US data protection laws.
Data is shared only with essential service providers (balloon operators, hotels, payment processors).

For full details, please review our Privacy Policy at:

🌐 www.cappadociaballoonticket.com/privacy-policy

11. Governing Law & Jurisdiction

These Terms of Use are governed by the laws of Turkey for services provided within Turkey.
For US-based customers, certain payment and contractual matters may be governed by the laws of Wyoming, USA.
Disputes shall be subject to the jurisdiction of Nevşehir Courts (Turkey) or Wyoming Courts (USA), depending on the contracting entity.

12. Modifications to Terms

Cappadocia Balloon Ticket reserves the right to update or modify these Terms of Use at any time.

Changes will be published on the website with an updated “Last Updated” date. Continued use of our services constitutes acceptance of the revised terms.

13. Contact Information

Turkey Office

Cappadocia Balloon Ticket

(EMK Travel Agency Tourism Ltd. Co.)

📍 Orta Mah. Vatan (Camii-Kebir) Cad.

Avanos Municipality No: 2

Inner Door No: 114

Avanos / Nevşehir, Turkey

📞 Phone / WhatsApp: +90 552 238 88 70

✉️ Email: info@cappadociaballoonticket.com

🌐 Website: www.cappadociaballoonticket.com

🆔 TÜRSAB License No: 18349

US Office

Xfergo LLC

📍 30 N Gould St, STE R, Sheridan, WY 82801, USA

📞 Support Phone: +1 216 552 238 88

✉️ Email: info@cappadociaballoonticket.com

🆔 EIN: 36-5141789

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Frequently Asked Questions

Short Answer: Full refund if canceled 24+ hours before; no refund within 24 hours.

If you cancel 24 or more hours before your scheduled flight time, you receive a 100% full refund processed within 5-7 business days. Cancellations made less than 24 hours before the flight are non-refundable. No-shows or failure to be ready at pickup time result in no refund. All cancellations must be submitted in writing via email to info@cappadociaballoonticket.com or WhatsApp to +90 552 238 88 70.

Short Answer: Credit cards, PayPal, Stripe, and bank transfers—all secure and encrypted.

We accept all major credit cards including Visa, Mastercard, and American Express, PayPal for international convenience and buyer protection, Stripe secure checkout with 3D authentication, direct bank transfers (wire/EFT) in USD, EUR, or TRY, and all transactions are protected by 256-bit SSL encryption and PCI-DSS compliance. Payment processing is handled by our Turkish entity (EMK Seyahat Acentası) or US entity (Xfergo LLC) depending on your currency preference.

Short Answer: Not required but highly recommended for comprehensive coverage.

Travel insurance is not mandatory but strongly recommended to cover unexpected situations including trip cancellations due to personal emergencies or illness, medical expenses if injuries occur during the flight (our liability is limited), lost or delayed luggage affecting your trip, flight delays causing you to miss your balloon reservation, and evacuation costs in case of serious medical emergencies. Insurance provides peace of mind beyond our standard cancellation policy.

Short Answer: Yes, all operators are certified by Turkish Civil Aviation Authority with perfect safety records.

We partner exclusively with balloon companies holding valid licenses from the Turkish Civil Aviation Authority (SHGM), maintaining perfect safety records with regular inspections, employing experienced commercial balloon pilots with thousands of flight hours, using modern balloon equipment serviced according to manufacturer specifications, following strict weather monitoring protocols and safety procedures, and carrying comprehensive liability insurance for all passengers. Your safety is our absolute priority.

Short Answer: Flight, hotel pickup/drop-off, light breakfast, champagne celebration, and certificate.

Your balloon flight package includes approximately 60-minute Standard or 90-minute Deluxe hot air balloon flight over Cappadocia, round-trip hotel pickup and drop-off service throughout Cappadocia region, light breakfast before the flight at launch site, champagne celebration and snacks after landing, personalized flight certificate signed by your pilot, and full insurance coverage during the flight. Optional photography packages and private flights available at additional cost.

Short Answer: You get a full refund or free rescheduling—completely your choice.

Weather cancellations are determined by the Turkish Civil Aviation Authority and licensed balloon operators for your safety. If your flight is canceled due to unsafe weather conditions (high winds, rain, poor visibility, storms), you receive two guaranteed options: 100% full refund with no deductions processed within 5-7 business days, or complimentary rescheduling to any available date with no additional charges. The decision is entirely yours.

Short Answer: Pregnant women, children under 6, and those with serious health conditions.

Hot air balloon flights are not suitable for pregnant women at any stage of pregnancy, children under 6 years old due to basket height and safety concerns, individuals with serious heart conditions or recent cardiac events, people who have had major surgery within the past 3 months, those with severe mobility issues who cannot stand for 60-90 minutes, and anyone under the influence of alcohol or drugs. The balloon operator reserves the right to refuse service for safety reasons.

Short Answer: Typically 4:30-5:30 AM at your hotel reception—exact time confirmed after booking.

Hot air balloon flights launch at sunrise for optimal weather conditions. Your exact pickup time depends on your hotel location in Cappadocia (typically between 4:30-5:30 AM), the season and sunrise time, and flight schedule for that day. We send confirmation with your exact pickup time 24 hours before your flight via email and WhatsApp. You must be ready at your hotel reception at the specified time—late arrivals may result in missed flights with no refund.

Short Answer: Yes, free rescheduling available if requested 24+ hours before your flight.

Rescheduling requests made 24 or more hours before your original flight time are processed free of charge subject to availability on your preferred new date. Contact us via email or WhatsApp with your booking reference and new preferred date. Rescheduling requests less than 24 hours before the flight are treated as cancellations (non-refundable), then you would need to make a new booking. Weather-related cancellations by the operator always include free rescheduling regardless of timing.

Short Answer: Email info@cappadociaballoonticket.com or WhatsApp/call +90 552 238 88 70.

For booking questions, cancellations, rescheduling, or any concerns, contact us via email at info@cappadociaballoonticket.com (response within 12-24 hours), WhatsApp at +90 552 238 88 70 (fastest for urgent matters, English and Turkish), phone call at +90 552 238 88 70 (daily 8:00 AM - 10:00 PM Turkey time), or mail to Orta Mah. Vatan Cad. Avanos Belediyesi No: 2 İç Kapı No: 114, Avanos/Nevşehir, Turkey. Include your booking reference for faster assistance.