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Distance Sales Agreement

DISTANCE SALES AGREEMENT

CAPPADOCIA BALLOON TICKET


1. Parties

Seller / Provider


Email: info@cappadociaballoonticket.com

Website: www.cappadociaballoonticket.com

US Operations:

Commercial Title: Xfergo LLC

Address: 30 N Gould St, STE R, Sheridan, WY 82801, USA

Employer Identification Number (EIN): 36-5141789

Email: info@cappadociaballoonticket.com

Buyer / Consumer


2. Subject of the Agreement

The subject of this agreement is to determine the rights and obligations of the parties regarding the sale and provision of hot air balloon flight services ordered electronically by the Buyer through the Seller's website [www.cappadociaballoonticket.com] or other remote communication tools (telephone, WhatsApp, email, etc.) in accordance with the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts.


3. Main Features of the Service

The type, scope, price, payment method, place, and date of performance of the purchased service are stated in the order confirmation and in this agreement.

Examples:

  • Cappadocia Hot Air Balloon Flight – Standard Flight – 23.09.2025 / 05:00 AM / 2 persons
  • Cappadocia Hot Air Balloon Flight – Deluxe Flight – 25.09.2025 / 05:30 AM / 4 persons
  • Hotel Pickup and Drop-off Service included

4. Payment Terms

  • The Buyer shall pay the service fee through one of the payment methods offered by the Seller (credit card, bank transfer, Stripe, PayPal, etc.).
  • The reservation shall only be confirmed once the full payment has been received.
  • After the payment is confirmed, the reservation details and pickup information will be sent to the Buyer electronically.

5. Performance of the Service

  • The hot air balloon flight service will be provided on the date and at the time specified in the reservation.
  • Hotel pickup service is included and will be arranged according to the customer's accommodation location.
  • The Seller is responsible for ensuring that the service is delivered safely, on time, and completely.
  • The Buyer is obliged to be ready at the hotel reception at the specified pickup time.
  • Flight duration is approximately 60 minutes (Standard) or 90 minutes (Deluxe), weather permitting.
  • A flight certificate and light breakfast/champagne celebration are included in the service.

6. Right of Withdrawal and Cancellation Conditions

According to Article 15 of the Law No. 6502, the right of withdrawal does not apply to contracts related to accommodation, transportation, catering, leisure, or recreational activities.

However, Cappadocia Balloon Ticket applies the following special cancellation and refund conditions in favor of customer satisfaction:

6.1 Hot Air Balloon Flight Cancellation by Customer

  • If canceled at least 24 hours before the scheduled flight time: Full refund (100%) will be provided.
  • If canceled less than 24 hours before the flight: No refund will be made.
  • No-show (customer does not show up): No refund will be made.

6.2 Flight Cancellation Due to Weather Conditions

  • If the flight is canceled by the balloon operator due to adverse weather conditions or safety concerns, the customer will receive:
  • Option 1: Full refund (100%), or
  • Option 2: Rescheduling to another available date at no additional cost.
  • Weather-related cancellations are determined by the Civil Aviation Authority and balloon operators for safety reasons.

6.3 Flight Cancellation Due to Force Majeure

  • In cases of force majeure (natural disasters, official bans, strikes, etc.), the customer will receive a full refund or the option to reschedule.

7. Health and Safety Requirements

  • Hot air balloon flights may not be suitable for:
  • Pregnant women
  • Children under 6 years old
  • Individuals with serious heart conditions, recent surgeries, or severe mobility issues
  • The Buyer is responsible for informing the Seller of any health conditions that may affect their ability to safely participate in the balloon flight.
  • The balloon operator reserves the right to refuse service if safety concerns arise.

8. Force Majeure

The parties shall not be held liable in case of force majeure such as natural disasters, strikes, wars, official bans, unforeseen technical failures, or adverse weather conditions. In such cases, the service will be rescheduled or the payment will be refunded.


9. Information and Acknowledgment

The Buyer declares that they have:

  • Read and accepted this agreement electronically
  • Received the preliminary information form regarding the hot air balloon flight service
  • Understood the health and safety requirements
  • Made the payment accordingly

10. Settlement of Disputes

For disputes arising from this agreement, within the monetary limits announced annually by the Ministry of Trade of the Republic of Turkey, Consumer Arbitration Committees or Consumer Courts located in the Buyer's place of residence are authorized.

For international customers, disputes may also be resolved through applicable international arbitration or the courts of Wyoming, USA, depending on the contracting entity.


11. Enforcement

The Buyer is deemed to have accepted all the terms of this agreement upon confirming the order. This agreement has been drawn up electronically and accepted by both parties.

Date:


Seller:

Cappadocia Balloon Ticket

Our partners

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Frequently Asked Questions

Short Answer: We use SSL encryption, secure payment gateways, and GDPR/KVKK compliance.

We implement industry-standard security measures including 256-bit SSL encryption for all data transmission, PCI-DSS compliant payment processing through Stripe and PayPal, restricted internal data access with role-based permissions, regular security audits and monitoring, and full compliance with EU GDPR, Turkish KVKK, and US data protection regulations. Your credit card information is never stored on our servers.

Short Answer: Only with flight operators, hotels, and payment processors—never sold.

Your information is shared exclusively with balloon flight companies to complete your reservation, hotels and transfer providers for pickup coordination, secure payment processors like Stripe and PayPal, insurance providers when required for coverage, and official authorities when legally required. We never sell, rent, or trade your personal data to marketing companies or third parties.

Short Answer: Full refund if canceled 24+ hours before; no refund within 24 hours.

Cancel 24+ hours before flight time for 100% refund, cancel less than 24 hours before flight for no refund, no-show or failure to be ready at pickup time results in no refund. Weather-related cancellations by the operator guarantee full refund or free rescheduling. Force majeure situations (natural disasters, official bans) result in full refund or rescheduling option.

Short Answer: Up to 5 years for legal compliance; marketing data until you unsubscribe.

Booking and transaction records are retained for 5 years to comply with Turkish tax law, US accounting regulations, insurance requirements, and legal obligations. Marketing consent data is stored until you withdraw consent via email or unsubscribe links. Website analytics and technical logs are kept for 12 months. Payment card details are never stored—handled entirely by payment processors.

Short Answer: Name, contact details, payment info, hotel location, and health information if relevant.

We collect identity information (name, passport details), contact information (email, phone, hotel address), payment details (processed securely by third parties), travel information (pickup location, flight date), health information only when necessary for safety (pregnancy, mobility issues, heart conditions), and technical data (IP address, cookies, browser type) for website improvement.

Short Answer: Yes, you have full rights to access, correct, or delete your data.

Under GDPR and KVKK regulations, you can request a complete copy of your stored personal data, correct any inaccurate information, delete your data (subject to legal retention requirements), withdraw consent for marketing communications, object to data processing, and transfer your data to another service. Contact info@cappadociaballoonticket.com with your request, and we'll respond within 30 days.

Short Answer: You get a full refund or free rescheduling—your choice.

If the Civil Aviation Authority or balloon operator cancels your flight due to unsafe weather conditions (high winds, rain, poor visibility), you receive two options: 100% full refund processed within 5-7 business days, or complimentary rescheduling to any available date with no additional fees. Weather safety decisions are made by licensed pilots and aviation authorities, never by us.